F.A.Q

Q: How long time taken to ship any deuter purchases?
A: If requested item in ready stock, the item will be shipped within 24 hours (in working days). If requested item NOT IN READY STOCK, it tooks between 48 hours to ship, depending on stock availability.

Q: How long time taken for item shipment?
A: We are using Poslaju as courier, which in average 1~3 days taken (depending on location), effective from time of our shipment.

Q: Are you selling original Deuter?
A: YES, FOR SURE WE ARE SELLING DEUTER ORIGINALS, PROVIDED WITH WARRANTY COVERS DIRECTLY FROM THE MAIN DISTRIBUTOR.

Q: How to identify original Deuter?
A: Original deuter products can be identify from unique serial number printed on each product tags, and only using YKK zips. Provided unique serial number can be checked directly to deuter.

Q: If any warranty claim, to whom I should refer to?
A: Any warranty claim, should be present to us, or directly to Malaysia Authorized Distributor, UFL.